We Are Here to Help

We love our artists and take pride in sharing the spirit and beauty of their cultures. Native Northwest has worked with more than 100 different Indigenous artists of all backgrounds and regions.

Artists at all stages of their careers, creating works are encouraged to submit work for consideration to sales@nativenorthwest.com.

Authenticity of art, design, and culture is the foundation to our mission of building everyday connection to Indigenous cultures. That is why 100% of the art featured on Native Northwest products is designed by Indigenous artists.

We often hear stories of our artists seeing someone wearing a hat or a scarf of their design and how proud they are each time.

Throughout the product development process, Native Northwest consults with its artists and a cultural advisor to ensure every design is presented with authenticity and integrity. To honour artists and respect cultural traditions, artist names and cultural affiliation are acknowledged on all packaging. Every design on Native Northwest products has received artist consent and permission.

Everything we do is part of a lifelong relationship between Indigenous cultures and the communities we pledge to honour and serve. 100% of the art featured on Native Northwest products is designed by Indigenous artists.

While our founder is not Indigenous, he is a lifelong ally and former social worker who has a vision of using commerce for social purpose and building every day connection to Indigenous cultures. You can read more about our story here.

100% of the art featured on Native Northwest products is designed by Indigenous artists in Canada and the United states. Our office is located in Vancouver, BC on unceded Musqueam territory.

We make every effort to manufacture locally when possible. In cases where this is not possible, we work with trusted manufacturers in countries ranging from Italy to Asia. We label the country of origin on every item we produce, in addition to information about the artist and his or her culture affiliation.

Native Northwest’s story began 40 years ago with a social worker, a rack of postcards, and the vision of building everyday connection to Indigenous cultures.

We have partnered with many great organizations and community partners over the years. In 2021, Native Northwest established the Native Northwest Reconciliation Fund as a way to work with our customers and community partners to advance Reconciliation of the historic wrongs committed against Indigenous peoples.

Please visit our Community Involvement page for more details on the Native Northwest Reconciliation Fund and its associated organizations and activities.

We receive a consistent volume of Wholesale applications and we try to prioritize those located in areas where we don't already have Wholesale accounts present, so as to not over saturate any specific geographic region.

In our 40 years in operation, we have worked with many great retailers across Canada and the US. The values behind our brand are strongly rooted in creating meaningful connections with Indigenous peoples and communities. As a result, we prioritize Wholesale account approval for Indigenous owned businesses and groups.

We are pleased to announce that with the launch of our new website it is now easier than ever to place Wholesale orders through your online Wholesale account. Simply login to this website using your Wholesale account credentials, add to cart, and checkout as normal. With this new website, we have fixed many of the issues that caused problems for Wholesale customers in the past. For guidance on how to use our new website visit our Support Centre page for tutorial videos and more.

Yes, we ship anywhere you want us to. Our website currently supports shipping to Canada and the United States. Please contact our order desk at sales@nativenorthwest.com to inquire about international orders. For International Wholesale orders, we have a $1000 CAD order minimum and $200 CAD shipping minimum.

We currently accept Visa and Mastercard payments.

We strive to ship your order within 1-2 business days. The final transit time depends on the final destination. We ship Canadian orders out of Vancouver, BC and US orders out of Blaine, WA. Locations near these warehouses can take as little as 1-2 days transit time and up to 7-10 days for further locations. Tracking numbers are always made available to you upon shipment.

We process and ship orders as fast as possible. Unfortunately due to our quick processing times, it is usually not possible to change or cancel an order after it has been submitted.

Please ensure that you have verified your order details prior to submission, including the billing and shipping address. Please email sales@nativenorthwest.com or call +1 604-266-9044 (Ext 1) to inquire about order changes or cancellations.

Please contact us sales@nativenorthwest.com or call +1 604-266-9044 (Ext 1) as soon as possible.

Yes, we ship anywhere you want us to. Our website currently supports shipping to Canada and the United States. Please contact our order desk at sales@nativenorthwest.com to inquire about international orders. We have a $300 CAD order minimum and $75 CAD shipping minimum for international orders.

If you receive a defective or damaged product please send photos of the damage or defection along with your contact information to sales@nativenorthwest.comso we can help you.

We are constantly in communication with our trusted manufacturers to ensure each of our products are made safe and of high quality. Every product we offer undergoes multiple quality control inspections and tests. But that does not always mean every item will always be perfect. When we receive feedback that a product is broken or defective it allows us to review the situation and see where we can make improvements.

Customers have 30 days to return or exchange an item. To return an item, please start by contacting our customer service team at sales@nativenorthwest.com. Please include your order number as well as the reason for your return in your email. From there, we will be able to walk you through the process. Please note that all clearance, sale or discontinued items are final sale.